9 “We have employees who we pay a good salary to do a job that they are skilled and qualified to do. But we also want them to share their expertise with others.” Beyond the differences between professional groups, we can also observe certain differences depending on age. Younger employees often want face-time with senior colleagues who hold expert knowledge and many years of professional experience. However, this group tends to prefer working in peace and quiet away from the office and is not always available to answer quick questions or to give an explanation. And it may feel out of proportion to book a Teams meeting for this kind of interaction. At the same time, many younger employees also prefer to work from home as a result of their family or living situation. According to our respondents, it is not uncommon for either younger or more senior staff to want it stipulated in their contract that they may work a large part of the time from home. Given the prevailing skills shortages, this is something that many organisations need to address. “New employees are around in the early stages, when they have a need to be on site. Then they just disappear!” “ ... senior staff need to help new employees to learn the ropes. It is a challenge to meet the needs that younger employees have for mentorship. How do we get this to line up with senior team members to get them to come into the office?”
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