12 Organisational culture and leadership Strengthening organisation culture is a strategic focus area for attracting employees back to the office. Many even report that a good organisation culture is the single most important factor in attaining success. The hybrid-office concept, by its nature, poses a challenge in terms of building up a shared culture. The office is losing its position as a common arena that can bring everyone together, and this is leading many employees to choose to work elsewhere more often. Office attendance is a critical factor when it comes to building up a shared culture, according to many of the respondents, and this is especially true when it comes to people in managerial positions or other key roles at the office. It is the companies which declare themselves to have a strong culture that are most convinced of this among the respondents. They feel that declining office attendance has had a negative impact on collaboration and sense of community. Some also mention an impaired ability to look at things holistically within the organisations. In their in-depth interviews, all respondents emphasise the importance of a cohesive organisation culture for making employees feel part of the organisation and thus wanting to come into the office. Reducing office size can also constitute a risk to culture-building efforts, as such measures may lead employees to avoid the office if they feel it is too difficult to find a suitable work environment once there. When this happens, the office is unable to function as the important gathering arena for organisation culture that it needs to be. “Proactive management is a challenge when employees are working remotely. Less physical availability places new demands on communicative departments and entirely new ones on managerial qualities.”
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